Product: NYS DOH <WIP>
A web application to provide general supervision and monitoring of all public and private schools serving New York State preschool and school-age students with disabilities. The portal is aimed to establish a broad network of technical assistance centers and education providers to work directly with parents and school districts to provide current information and high quality professional development and technical assistance to improve results for students with disabilities.
Users:
NYSED Special Ed Staff, Special Education Providers across the state of NY, School Districts across the state of NY and General Public (which includes all the above users)
UX Activities:
Stakeholder Interviews, Scenario Development, Design Collaborations, Design Research, Information Architecture, Interaction Design, Low Fidelity- sketches, High Fidelity Interactive Designs
NYSED Special Ed Staff - This user group wants to publish the regional needs of special education in the state, then organize the provider requests, process and manage their applications to provide special education to students and collaborate with the school districts in capturing the student enrollment data.
Personas
“I want to search for special education providers and the courses available in my county.”
Parent
“I want to enroll students in to different programs and manage the enrollments.”
Administrator at Special Education School
School District Staff member
“I want to add evaluation records to the student profiles.”
NYSED Special Education Staff member
“I want to organize the provider requests, process and manage their applications.”
Designs
The design solutions, created as part of the ‘To-Be system Analysis & Design’ work, are expected to bring School Districts, Special Education Providers and General Public onto a common digital platform where NYSED Staff can organize the requests, publish the regional needs, manage the applications and related operations with the respective user groups. The solutions are tested with multiple user scenarios while allowing the users to smoothly navigate between the portal screens. I have created the information architecture and interaction design for the solutions after thoroughly investigating the needs and carefully analyzing the enormous information captured during the requirements gathering phase.​
Special Education Providers across the state of NY - Special Education Providers are the approved education providers for both Preschool and Schoolage students. These providers follow the regional needs that are posted on the Special Education portal and accordingly send applications to NYSED and upon getting approvals provide the needed services to special students after enrolling.
School Districts across the state of NY - The state of NY has a total of 950 school districts. These school districts will create student profiles, add evaluation records to those profiles, assign education provider, education programs and other related services that are found necessary to the program. School Districts keep track of all student records in line with the provider enrollment data.
General Public (which includes all the above users) - NYSED is accountable to the general public. The regional needs are publicly posted on the NYSED portal and the providers information is also publicly available both for preschool and school age
